Terms & Conditions

These terms and conditions govern the sale of custom-branded corporate merchandise and related services by Sustainable Development Enterprises Ltd (trading as "Power a Life"). By approving a digital mock-up, requesting a quote, or placing an order, you agree to be bound by these terms.

1. Mock-up Approvals and Customisation

We provide free high-resolution digital mock-ups to ensure your brand is represented perfectly. It is the client’s sole responsibility to thoroughly check the digital proofs for accuracy, including but not limited to:

• Spelling and grammatical errors.
• Logo placement, scale, and alignment.
• Brand guidelines and Pantone (PMS) colour matching where applicable.

Once a mock-up has been formally approved in writing (e.g., via email response), production is initiated. Power a Life accepts no liability for errors or discrepancies identified after the final approval has been given.

2. Payment Terms

To secure your order and commence production, we require strict adherence to our standard B2B payment terms:

• 50% Upfront Deposit: A non-refundable deposit of 50% of the total invoice value is required to initiate production.
• 50% Balance on Dispatch: The remaining 50% balance must be paid prior to the shipment and final delivery of the goods, unless an alternative 30-day net credit agreement has been explicitly approved in writing by our finance team.

3. Returns and Non-Refundable Items

Due to the highly bespoke and customised nature of corporate branded merchandise, all orders are final and non-refundable once production has commenced.

Returns or refunds will only be accepted in the event that the merchandise is proven to be structurally faulty, mechanically defective, or significantly deviates from the approved digital mock-up. Any claims for faulty goods must be made in writing within 14 days of delivery.

4. Lead Times, Shipping and Customs

We pride ourselves on meticulous logistics; however, all stated delivery dates and lead times (typically 4-8 weeks) are approximations.

• We are not liable for any delays caused by international shipping disruptions, customs clearances, port holding times, or force majeure events.
• Unless explicitly stated as "DDP" (Delivered Duty Paid) in your final quote, the client is responsible for paying any applicable local import duties, customs tariffs, or local taxes upon the arrival of the goods.

5. The Impact Commitment

Power a Life is committed to ensuring that your purchase translates into real-world impact. Upon the successful completion of your order and receipt of final payment, we guarantee the facilitation of the corresponding impact project (e.g., funding solar lights, education kits, or water wells) in partnership with our registered ground partners in Africa.

6. Contact Us

If you have any questions or concerns regarding these terms before placing an order, please reach out to your dedicated account manager or contact us at jeremie@poweralife.com.